Support

Need help? We're here for you.

Welcome to Lejavu Support. Below you'll find answers to common questions and ways to get in touch with our team. You can also check our detailed User Guide for step-by-step instructions on using the app.

Getting Started

Lejavu is a comprehensive life tracker that helps you monitor nutrition, workouts, sleep, body metrics, and lifestyle habits — all in one app.

• Create an account using your email address or sign in with a magic link.
• Set up your profile by entering your age, gender, height, weight, and activity level to receive personalized calorie and macro goals.
• Start tracking by logging meals, workouts, water intake, sleep, and more from the Home tab.

Account & Login

• Forgot your password? Use the "Forgot Password" option on the login screen to receive a password reset email.
• Magic link not arriving? Check your spam/junk folder. Magic links expire after 1 hour. If the issue persists, try signing in with your password instead.
• Change your email? Go to Profile → Account → Change Email. A verification link will be sent to your new email address.
• Delete your account? Go to Profile → Account → Delete Account. This permanently removes all your data. See our Account Deletion page for full details.

Nutrition & AI Food Scanner

• Log meals using AI photo scanning, text descriptions (e.g., "chicken salad with rice"), or quick manual entry with calories and macros.
• AI accuracy: The AI provides estimates based on visual analysis. You can refine results by chatting with the AI — for example, "add more rice" or "I only ate half."
• Photo privacy: Food photos are analyzed in-memory and immediately discarded. They are never stored on our servers.
• Custom foods: Create and save your own food entries for quick logging of meals you eat regularly.
• Internet required: AI features (photo scan, text analysis) require an internet connection. Manual logging works offline with cached data.

Workouts & Exercise

• Log exercises manually with sets, reps, and weight, or use the AI workout generator to create a plan based on your goals.
• Custom workouts: Build and save workout templates to reuse them quickly.
• AI workout plans: Describe your goals and equipment, and the AI generates a tailored workout plan for you.

Subscriptions & Billing

Lejavu is free to download with no ads. An optional Lejavu PRO subscription unlocks additional features:

• Lifestyle tracking (mood, alcohol, tobacco, socializing, meditation, caffeine, family time)
• Long-term insights and trend analysis
• Unlimited AI photo scans

Subscription details:

• Pricing: $4.99/month or $39.99/year, with a 7-day free trial included.
• Cancel anytime: Manage or cancel your subscription through your device's app store settings (Google Play or Apple App Store).
• Restore purchases: Go to Profile → Subscription → Restore Purchases if your PRO status isn't showing after a reinstall or device switch.
• Refunds: Refund requests are handled by Google Play or the Apple App Store according to their respective refund policies.

Data & Privacy

• Export your data: Go to Profile → Export Data to download all your information as an Excel file at any time.
• Data security: All data is stored on secure, SOC 2 compliant infrastructure with HTTPS encryption.
• No ads, no trackers: We never sell your data, show ads, or use third-party trackers.
• For full details, read our Privacy Policy and Terms of Service.

Troubleshooting

• App crashing or freezing? Make sure you're running the latest version of Lejavu. Try closing and reopening the app, or restarting your device.
• Data not syncing? Check your internet connection. Data syncs automatically when you're back online.
• AI features not working? AI features require an active internet connection. Ensure you have a stable Wi-Fi or cellular data connection.
• Notifications not appearing? Check that notifications are enabled for Lejavu in your device's system settings.

Contact Us

If you can't find the answer you're looking for, our team is happy to help. Please reach out via email and we'll get back to you as soon as possible.

Email: info@lejavu.com
Response time: Within 48 hours

Nexodule Services LLC
30 N Gould St Ste N
Sheridan, WY 82801, United States